Abstract
The perennial issues of student engagement, success and retention in higher education continue to attract attention both nationally and internationally, as the pressures on institutional funding and learning and teaching performance measures increase. To address these issues, higher education institutions (HEIs) need quality data on students and institutions. While HEIs have access to considerable data, generated both internally and externally, on their students and their students' experiences, they have little or no comprehensive information concerning the capability of their institution to initiate, plan, manage, evaluate and review student engagement and retention strategies and programs. What is reported here is the development of a framework that has the potential to allow institutions to do just that. Drawing on the maturity model concept, the origins, evolution and development of the Student Engagement, Success and Retention Maturity Model are discussed.