Serving up a Fair Go? Surfacing cultural issues in hospitality employment

Richard N S Robinson; Olivier Oren; Tyler Riordan

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Serving up a Fair Go? Surfacing cultural issues in hospitality employment

Richard N S Robinson, Olivier Oren and Tyler Riordan

University of Queensland

2022

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Abstract

Tourism and Hospitality workforce

Work cultures

abuse

bullying

hospitality

employees

Precarity

A survey of hospitality employees working in Australia, administered ‘amid-COVID-19’ across late 2021 and early 2022 yielded 383 usable responses. The survey sought to understand hospitality industry employee perceptions of their working experiences relative to the five Fairwork Principles: fair contracts, fair pay, fair conditions, fair representation, and fair management. The survey was also administered by international colleagues to hospitality workers in Ireland, Scotland, Norway, Greece, and New Zealand.

Details

Title: Serving up a Fair Go? Surfacing cultural issues in hospitality employment
Authors: Richard N S Robinson (Corresponding Author) - The University of Queensland
Olivier Oren (Author) - Griffith University
Tyler Riordan - The University of Queensland
Publication details: 29 pages
Publisher: University of Queensland
Date published: 2022
Organisation Unit: School of Business and Creative Industries
Language: English
Record Identifier: 991246398702621
Output Type: Report

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