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Australia has borne the brunt of several major disasters in recent years, including drought, bushfires, floods and cyclones. The increasing use of social media is changing how we prepare for and respond to these disasters. Not only emergency services but also their social media are now much-sought-after sources of disaster information and warnings.
We studied Australian emergency services’ social media use in times of disaster. Social media can provide invaluable and time-critical information to both emergency services and communities at risk. But we also found problems.
Details
Title
Disasters expose gaps in emergency services’ social media use
Authors
Tan Yigitcanlar - Queensland University of Technology
Ashantha Goonetilleke - Queensland University of Technology
Nayomi Kankanamge - Queensland University of Technology