What influences gig economy delivery rider behaviour and safety? a systems analysis

Paul Salmon; Bhawana K C; Belinda Irwin; Chris J Brennan; Gemma Read

doi:10.1016/j.ssci.2023.106263

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What influences gig economy delivery rider behaviour and safety? a systems analysis

Journal article

Peer reviewed

What influences gig economy delivery rider behaviour and safety? a systems analysis

Paul Salmon, Bhawana K C, Belinda Irwin, Chris J Brennan and Gemma Read

Safety Science, Vol.166, pp.1-12

2023

DOI: https://doi.org/10.1016/j.ssci.2023.106263

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Abstract

gig economy

delivery riders

road safety

riders

cyclists

AcciMap

The safety of gig economy delivery riders is a growing area of concern. As a relatively new form of work, little research has examined delivery rider crash causation or the influences on delivery rider behaviour. This study involved the development of an ActorMap and AcciMap showing key stakeholders and factors that influence gig economy delivery rider behaviour and safety in Victoria, Australia, based on a literature review and workshops involving delivery riders and gig economy, road safety, and workplace safety stakeholders. A participatory design process was then undertaken to create PreventiMaps of potential interventions designed to respond to key issues with a view to enhancing delivery rider safety. The findings identify multiple factors influencing delivery rider behaviour spanning eight gig economy system areas: 1. the delivery task, 2. the workforce, 3. apps, algorithms and data, 4. infrastructure, 5. cultural and social influences, 6. clients, customers and other road users, 7. delivery platform processes, and 8. laws and regulations. Example proposed interventions include improvements to rider onboarding processes, training, and education programs, enforcement, enhanced data collection and analysis systems, modifications to delivery apps, improvements in cycling and road infrastructure, changes to payment and superannuation, and the development of regulatory mechanisms specifically for the gig economy delivery rider context. The implications for gig economy delivery rider safety, research, and practice are discussed and a systems thinking approach is advocated.

Details

Title: What influences gig economy delivery rider behaviour and safety? a systems analysis
Authors: Paul Salmon (Corresponding Author) - University of the Sunshine Coast, Queensland, Centre for Human Factors and Sociotechnical Systems
Bhawana K C (Author) - University of the Sunshine Coast, Queensland, Centre for Human Factors and Sociotechnical Systems
Belinda Irwin (Author) - Victoria Department of Transport
Chris J Brennan (Author) - Victoria Department of Transport
Gemma Read (Author) - Centre for Human Factors and Sociotechnical Systems
Publication details: Safety Science, Vol.166, pp.1-12
Publisher: Elsevier BV
DOI: 10.1016/j.ssci.2023.106263
Organisation Unit: USC Business School - Legacy; Centre for Human Factors and Sociotechnical Systems; Tropical Forests & People Research Centre; School of Science, Technology and Engineering; School of Health - Psychology; School of Law and Society
Language: English
Record Identifier: 99741895802621
Output Type: Journal article

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