Journal article
Value creation and the impact of policy interventions: Indian LPG supply chain case study
International Journal of Logistics Management, Vol.29(1), pp.64-89
2018
Abstract
Purpose: This paper demonstrates the development of key supply chain capabilities in the Indian public sector-run liquefied petroleum gas (LPG) supply chain. This case study has relevance to emerging markets grappling with problems caused by monopolies and subsidies, who are not only aiming to improve operations, but also re-design its supply network to meet customers' expectations. Design/methodology/approach - An interpretive research methodology is applied, using an illustrative single case study of the Indian public sector-run LPG supply chain. The research methodology is iterative and exploratory, uses LPG consumer data, and other data collected through a back and forth process between extant literature and the field, including in-depth discussions/interviews with senior management and distributors. Findings - When collaboration spans both vertically and horizontally, change management and capability building are drivers of value creation through policy interventions. Key supply chain capabilities identified include an integrated ICT system, detection and blocking of duplicate/ghost connections, capping of entitlements, and collaboration across stakeholders. Originality/Value - This case study provides an illustrative example of exceeding customer expectations, and improving service levels amidst the subsidy challenges faced by the Indian Government in managing the large, complex, public-sector run LPG supply chain. Due to various policy changes, the LPG subsidy was restricted to legitimate customers reducing fiscal burden on the government. Furthermore, seamless ICT connectivity introduced efficiencies for government, distributers and customers alike, resulting in value capture, creation and appropriation. The economic and environmental benefits due to policy interventions has implications for similar public sector-run schemes.
Details
- Title
- Value creation and the impact of policy interventions: Indian LPG supply chain case study
- Authors
- Neeraj Mittal (Author) - World Bank, United StatesRenu Agarwal (Author) - University of Technology SydneyWillem Selen (Author) - University of the Sunshine Coast - Faculty of Arts, Business and Law
- Publication details
- International Journal of Logistics Management, Vol.29(1), pp.64-89
- Publisher
- Emerald Group Publishing Ltd.
- Date published
- 2018
- DOI
- 10.1108/IJLM-10-2016-0242
- ISSN
- 0957-4093
- Copyright note
- Copyright © 2017 Emerald Group Publishing Limited. This article is © Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
- Organisation Unit
- University of the Sunshine Coast, Queensland
- Language
- English
- Record Identifier
- 99451192902621
- Output Type
- Journal article
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