Understanding the effects of compromise and misuse of personal details on older people

Judith Watson; David Lacey; Don Kerr; Paul M Salmon; Natassia Goode

doi:10.3127/ajis.v23i0.1721

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Understanding the effects of compromise and misuse of personal details on older people

Journal article

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Understanding the effects of compromise and misuse of personal details on older people

Judith Watson, David Lacey, Don Kerr, Paul M Salmon and Natassia Goode

Australasian Journal of Information Systems, Vol.23, pp.1-29

2019

DOI: https://doi.org/10.3127/ajis.v23i0.1721

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Abstract

older adults

identity compromise and misuse

non-financial impacts

identity credentials

online

An increasing number of older adults are being affected by scams that can lead to the compromise and misuse of their personal details. Previous research has investigated factors that increase the likelihood of falling victim to identity compromise and misuse; less is known about the non-financial impacts that result from the event or about the factors that influence these impacts. The aims of this study are to describe the identity compromise events experienced by older adults, and explore the non-financial impacts (i.e. behavioural, physiological, emotional and psychological), and external factors that might influence these impacts. The study used data collected by an identity compromise and misuse support service in Australia. The manner of compromise/misuse, the type and number of credentials involved, and the organisations/agencies that were contacted for advice following the event, were recorded. It was found that most events had an online element, were detected by the victim, and involved multiple identity credentials. Participants experienced a variety of behavioural, physiological, emotional and/or psychological impacts. More impacts were experienced where the event had an online element, where more credentials were compromised and where more points of contact were made to reach comprehensive advice. Misuse was not a contributory factor to the impacts experienced. Implications for further research are discussed.

Details

Title: Understanding the effects of compromise and misuse of personal details on older people
Authors: Judith Watson (Author) - University of the Sunshine Coast
David Lacey (Author) - University of the Sunshine Coast
Don Kerr (Author) - University of the Sunshine Coast
Paul M Salmon (Author) - University of the Sunshine Coast
Natassia Goode (Author) - University of the Sunshine Coast
Publication details: Australasian Journal of Information Systems, Vol.23, pp.1-29
Publisher: University of Canberra
Date published: 2019
DOI: 10.3127/ajis.v23i0.1721
ISSN: 1449-8618
Copyright note: Copyright © 2019 Watson, Lacey, Kerr, Salmon & Goode. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 Australia License, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited.
Organisation Unit: Centre for Human Factors and Systems Science; Cyber Institute; School of Business and Creative Industries; University of the Sunshine Coast, Queensland; USC Business School - Legacy; School of Science, Technology and Engineering; School of Law and Society
Language: English
Record Identifier: 99451100602621
Output Type: Journal article

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