Journal article
Transforming museums with technology and digital innovations: a scoping review of research literature
Tourism Review, Vol.80(3), pp.631-347
2025
Abstract
Purpose:
This study aims to survey the existing body of knowledge about digital innovation within museums. Academic and practitioner interest in digital innovation has been piqued as technological advances that enable the rapid personalisation of information to cater towards increasingly sophisticated end-user expectations. Yet, the literature on digital innovation in the museum environment appears fragmented and lacks theoretical grounding.
Design/methodology/approach:
Drawing on a systematic scoping review of 199 articles published during 2010–2021, this paper provides an initial indication of the size and scope of current research literature on digital innovation of museums.
Findings:
This literature review elucidates the status quo and future directions of digital innovation in museum space. An integral conceptual framework is proposed to provide a comprehensive lens to steer future research and practice in this area in a theoretically grounded and systemic manner.
Originality/value:
This study mixes both quantitative and qualitative analyses of the literature to produce an up-to-date understanding of extant research by illuminating inspiring processes, foregrounding commonly encountered challenges, framing theoretical and practical implications and proposing avenues for future research.
Details
- Title
- Transforming museums with technology and digital innovations: a scoping review of research literature
- Authors
- Aaron Tham (Author) - University of the Sunshine Coast, Queensland, School of Business and Creative IndustriesYulin Liu (Author) - Queensland University of TechnologyPoh Theng Loo (Corresponding Author) - Xiamen University Malaysia
- Publication details
- Tourism Review, Vol.80(3), pp.631-347
- Publisher
- Emerald Publishing Limited
- Date published
- 2025
- DOI
- 10.1108/TR-02-2023-0112
- ISSN
- 1759-8451
- Organisation Unit
- School of Business and Creative Industries; Indigenous and Transcultural Research Centre
- Language
- English
- Record Identifier
- 99971866802621
- Output Type
- Journal article
Metrics
39 Record Views
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- Collaboration types
- Domestic collaboration
- International collaboration
- Web Of Science research areas
- Hospitality, Leisure, Sport & Tourism