Journal article
The scope for adaptive capacity in Emergency Departments: Modelling performance constraints using Control Task Analysis and Social Organisational Cooperation Analysis
Ergonomics, Vol.65(3), pp.467-484
2022
Abstract
Patient flow between the emergency department (ED) and hospital wards becomes problematic when bed availability is limited. To better understand the constraints that shape patient flow and everyday work in the ED, we applied Control Task Analysis (i.e. Contextual Activities Template, CAT) and Social Organisational Cooperation Analysis (SOCA) phases from the Cognitive Work Analysis framework to identify ways in which to optimise patient flow. The model and analysis were created through observations in the ED of clinicians (e.g. nurses, doctors), and professional staff (e.g. ward personnel, clerks). The CAT and SOCA-CAT models illustrate workspaces, patient journey phases, and patient volume within the department that are heavily loaded with tasks and human and non-human agents performing these tasks, while others are underutilised. The findings suggest that an ED's adaptive capacity could be strengthened through the integration of additional human and non-human agents allowing the redistribution of clinical and non-clinical tasks.
Details
- Title
- The scope for adaptive capacity in Emergency Departments: Modelling performance constraints using Control Task Analysis and Social Organisational Cooperation Analysis
- Authors
- Elizabeth E Austin (Author) - Macquarie UniversityBrette Blakely (Author) - Macquarie UniversityPaul Salmon (Author) - University of the Sunshine Coast, Queensland, Centre for Human Factors and Sociotechnical SystemsJeffrey Braithwaite (Author) - Macquarie UniversityRobyn Clay-Williams (Author) - Macquarie University
- Publication details
- Ergonomics, Vol.65(3), pp.467-484
- Publisher
- Taylor & Francis
- DOI
- 10.1080/00140139.2021.1992004
- ISSN
- 1366-5847
- Organisation Unit
- University of the Sunshine Coast, Queensland; School of Law and Society; Centre for Human Factors and Sociotechnical Systems
- Language
- English
- Record Identifier
- 99579708902621
- Output Type
- Journal article
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- Collaboration types
- Domestic collaboration
- Web Of Science research areas
- Engineering, Industrial
- Ergonomics
- Psychology
- Psychology, Applied
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