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The nature of intuitive use of products: An experimental approach
Journal article   Peer reviewed

The nature of intuitive use of products: An experimental approach

A Blackler, V Popovic and Doug P Mahar
Design Studies, Vol.24(6), pp.491-506
2003
DOI: https://doi.org/10.1016/S0142-694X(03)00038-3
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https://doi.org/10.1016/S0142-694X(03)00038-3View
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Abstract

Design Practice and Management Information Systems human factors interface design intuitive design observational analysis product design
The term 'intuitive use' has been widely used with respect to various products and systems but has not yet been adequately defined. Through an extensive literature review, it was concluded that intuition is a cognitive process that utilises knowledge gained through prior experience. Intuitive use of products involves utilising knowledge gained through other products or experience(s). Therefore, products that people use intuitively should be those with features they have encountered before. A set of experiments with a digital camera was conducted to test the thesis. The results of these experiments support the thesis. It was found that prior knowledge of features or functions of the camera allowed participants to use those features intuitively, whereas unfamiliar features or functions had to be figured out, which was more time consuming and effortful.

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