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The impact of photographs on the online marketing for tourism: The case of Japanese-style inns
Journal article   Peer reviewed

The impact of photographs on the online marketing for tourism: The case of Japanese-style inns

Takamitsu Jimura and Timothy J Lee
Journal of Vacation Marketing, Vol.26(3), pp.354-364
2020
url
https://doi.org/10.1177/1356766720913066View
Published Version

Abstract

e-Word of mouth Japan photographs ryokan
This article examines the impact of the use of photographs in online marketing for tourism through a case study based on Japanese-style inns. Nowadays, most Japanese-style inns present photographs of what they think are their key appealing elements on their own social networking and/or video/photo-sharing websites, while guests upload their photographs and write comments on travel or social networking websites and/or on the websites of e-travel agents. Through the medium of 'netnography', this research has identified that the photographs presented online by Japanese-style inns can affect decision-making processes of guests and/or expectations in both a positive and a negative way, and e-word of mouth can work together with the photographs to influence prospective guests.

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Business
Hospitality, Leisure, Sport & Tourism

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#11 Sustainable Cities and Communities

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