Logo image
Back
The impact of management on the engagement and well-being of high emotional labour employees
Journal article   Peer reviewed

The impact of management on the engagement and well-being of high emotional labour employees

Yvonne Brunetto, K Shacklock, S Teo and Rodney Farr-Wharton
International Journal of Human Resource Management, Vol.25(17), pp.2345-2363
2014
DOI: https://doi.org/10.1080/09585192.2013.877056
url
https://doi.org/10.1080/09585192.2013.877056View
Published Version

Abstract

Australia emotional labour LMX organisational commitment POS turnover well-being
Australia, like many other countries, suffers high turnover of nurses and police officers. Contributions to effectively manage the turnover challenge have been called for, and there are few Australian studies of nursing/policing turnover intentions. The purpose of this study was to examine the impact of supervisor-subordinate relationships and perceived organisational support (POS) upon engagement, well-being, organisational commitment and turnover intentions. Second, we examined the similarities and differences between nursing and policing work contexts. The retention of nurses/police has been investigated from traditional management perspectives; however, we used a different theoretical approach - social exchange theory - and evaluated its utility as a framework. Findings are from Australian data collected during 2010-2011 from 510 nurses and 193 police officers, using a survey-based, self-report strategy. Partial least squares path modelling was used to analyse these data. Results indicated that for both samples, engagement predicts well-being and then, well-being predicts affective commitment and intentions to leave. MANOVA results suggested that nurses had significantly higher levels of satisfaction with their supervisor-subordinate relationships, POS, engagement, well-being and affective commitment than police officers. Only the intention to leave was similar for both groups. Given that turnover can be influenced by supervisors/management, this study provides new knowledge about targeted retention strategies.

Details

Metrics

8 File views/ downloads
1216 Record Views
94 Times Cited - Web of Science

InCites Highlights

These are selected metrics from InCites Benchmarking & Analytics tool, related to this output

Collaboration types
Domestic collaboration
International collaboration
Web Of Science research areas
Management
Logo image