Journal article
The impact of “capitalization” social support services on student-athlete well-being
Journal of Services Marketing, Vol.36(6), pp.813-830
2022
Abstract
Purpose: This paper aims to investigate capitalization support, an alternative perspective for theorizing social support in-service settings. In the service setting of the student-athlete experience, the relationships between capitalization support service dimensions (i.e. the academic, athletic, self-development and place dimensions), well-being and sports performance are examined through a transformative sport service research (TSSR) lens, a newly introduced form of transformative service research (TSR).
Design/methodology/approach: Data from an online survey of Australian student-athletes (n = 867) is examined using partial least squares structural equation modeling.
Findings: The results support the theorized service dimensions of capitalization support, indicating their validity and relevance to the student-athlete experience. Further, the results demonstrate that all capitalization support dimensions except athletic support (i.e. academic support, place support and self-development support), have a direct effect on well-being and an indirect effect on sports performance.
Originality/value: This research is unique for several reasons. First, it introduces a new perspective, capitalization support, to theorizing about social support in services. Second, it is one of the first studies in both TSR and TSSR to empirically test and demonstrate a relationship between support services, well-being and performance in a single study. Insight into how to design services to optimize well-being in relation to other service objectives like performance thus emerges.
Details
- Title
- The impact of “capitalization” social support services on student-athlete well-being
- Authors
- David Fleischman (Author) - University of the Sunshine Coast, Queensland, School of Business and Creative IndustriesPopi Sotiriadou (Author) - Griffith UniversityRory Mulcahy (Author) - University of the Sunshine Coast, Queensland, School of Business and Creative IndustriesBridie Kean (Author) - University of the Sunshine Coast, Queensland, School of Health and Behavioural Sciences - LegacyRubiana Lopes Cury (Author) - Griffith University
- Publication details
- Journal of Services Marketing, Vol.36(6), pp.813-830
- Publisher
- Emerald Publishing Limited
- DOI
- 10.1108/JSM-12-2020-0520
- ISSN
- 2054-1651
- Grant note
- UniSport Australia
- Organisation Unit
- School of Health and Behavioural Sciences - Legacy; School of Business and Creative Industries; University of the Sunshine Coast, Queensland; School of Health - Public Health
- Language
- English
- Record Identifier
- 99591308902621
- Output Type
- Journal article
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