Journal article
The Services Internationalization Process: An Exploratory Investigation of Australian Service Company Internationalization to China
Journal of Asia - Pacific Business, Vol.14(4), pp.287-311
2013
Abstract
Service companies possess different characteristics from non-service-based companies, affecting their process of internationalization. This article examines the internationalization of service organizations using case studies of 23 Australian service organizations internationalizing to China. It finds that the internationalization process is influenced by the type of service the organization produces. The Uppsala internationalization model partially explains internationalization for companies producing exportable services but did not explain internationalization for companies, which produce nonexportable services (services that must be located within the market). International experience, government regulations and capital intensity were influential for internationalization. The findings develop a model for service organization internationalization.
Details
- Title
- The Services Internationalization Process: An Exploratory Investigation of Australian Service Company Internationalization to China
- Authors
- Jane L. Menzies (Corresponding Author) - Deakin UniversityStuart Orr (Author) - Deakin University
- Publication details
- Journal of Asia - Pacific Business, Vol.14(4), pp.287-311
- Publisher
- Routledge
- DOI
- 10.1080/10599231.2013.795785
- ISSN
- 1528-6940
- Organisation Unit
- University of the Sunshine Coast, Queensland; School of Business and Creative Industries; Indigenous and Transcultural Research Centre
- Language
- English
- Record Identifier
- 99679182702621
- Output Type
- Journal article
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