Journal article
The Role of End User in e-Government Application Development: A Conceptual Model in the Agricultural Context
Journal of Organizational and End User Computing: the international journal of information user management, Vol.24(3), pp.69-85
2012
Abstract
This paper describes a new conceptual approach of e-government application development in which end users such as government managers, responsible officials and citizens at different levels can engage in effective service delivery, particularly in the agricultural sector. This approach provides end-user specific customizable provisions in which responsible government officials can design public services for the target end-user groups/local citizens such as primary producers. In the G2C (Government to Citizen) dimension, the author focuses on a hypothetical case of an e-government solution that provides various agricultural extension services such as training, awareness, consultation services, and knowledge sharing services provision, according to individual or farming requirements. This initiative reinforces a shift from the traditional information portal process to a new provision where citizens/primary producers can actively contribute in designing their useful services from the relevant government agencies. This paper presents a generic process model and identifies the critical interplaying roles between the end-user groups. The study argues that the process model may be operationalized in various other government service sectors.
Details
- Title
- The Role of End User in e-Government Application Development: A Conceptual Model in the Agricultural Context
- Authors
- Shah J Miah (Author) - University of the Sunshine Coast - Faculty of Arts and Business
- Publication details
- Journal of Organizational and End User Computing: the international journal of information user management, Vol.24(3), pp.69-85
- Publisher
- IGI Global Publishers
- Date published
- 2012
- DOI
- 10.4018/joeuc.2012070104
- ISSN
- 1546-2234
- Organisation Unit
- University of the Sunshine Coast, Queensland
- Language
- English
- Record Identifier
- 99450216502621
- Output Type
- Journal article
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