The Resource Hub: an innovative e-information service delivery model addressing mental health knowledge management

J O'Sullivan; J Powell; Peter Gibbon; B Emmerson

doi:10.1080/10398560902878661

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The Resource Hub: an innovative e-information service delivery model addressing mental health knowledge management

Journal article

Peer reviewed

The Resource Hub: an innovative e-information service delivery model addressing mental health knowledge management

J O'Sullivan, J Powell, Peter Gibbon and B Emmerson

Australasian Psychiatry, Vol.17(5), pp.371-374

2009

DOI: https://doi.org/10.1080/10398560902878661

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Abstract

Clinical Sciences

Cognitive Sciences

information technology

knowledge management

service improvement

Objective: This paper outlines the development of the Resource Hub, an intranet-based electronic information service designed to improve knowledge management and staff satisfaction in the Inner North Brisbane Mental Health Service, Royal Brisbane and Women's Hospital, Metro North Health Service District. Method: The Resource Hub was launched in April 2007. It encompasses a large range of electronically stored resources and clinically relevant information, including direct links to approved internet sites, psychoeducation resources, fact sheets, resource lists and details of current service research projects. The Hub will continue to expand over time, improving access to clinical service delivery resources. Results: A significant review conducted in April 2008 resulted in modifications to further improve the content and design of the Hub. Ongoing evaluation incorporates regular usage monitoring and stakeholder satisfaction surveys. Conclusions: The Resource Hub is a service delivery innovation that effectively addresses mental health service knowledge management issues. It is a strategy that could readily be transferred to other district mental health services and to health services in general.

Details

Title: The Resource Hub: an innovative e-information service delivery model addressing mental health knowledge management
Authors: J O'Sullivan (Author) - Inner North Brisbane Mental Health Service
J Powell (Author) - Inner North Brisbane Mental Health Service
Peter Gibbon (Author) - Inner North Brisbane Mental Health Service
B Emmerson (Author) - Inner North Brisbane Mental Health Service
Publication details: Australasian Psychiatry, Vol.17(5), pp.371-374
Publisher: Informa Healthcare
Date published: 2009
DOI: 10.1080/10398560902878661
ISSN: 1039-8562
Organisation Unit: University of the Sunshine Coast, Queensland
Language: English
Record Identifier: 99450134202621
Output Type: Journal article

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