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Synthesising the Outputs of Cognitive Work Analysis and Participatory Design Approaches to Identify Design Requirements An Incident Reporting Tool Ca2.35 MB
Published VersionCC BY-NC-ND V4.0, Open Access
Journal article
Synthesising the Outputs of Cognitive Work Analysis and Participatory Design Approaches to Identify Design Requirements: An Incident Reporting Tool Case Study
International Journal of Human-Computer Interaction, Vol.41(10), pp.6388-6402
2025
Appears in UniSC Supported Open Access Outputs
Abstract
Identifying design requirements for new technologies is vitally important for successful uptake, yet few structured approaches exist to guide the process. Given increasing concerns regarding gig economy worker road safety, this study involved the use of Cognitive Work Analysis (CWA), alongside a participatory design process, to identify requirements for a novel, app-based incident reporting tool for gig economy workers. Study 1 involved a stakeholder workshop to refine a Work Domain Analysis model and define stakeholder requirements for the tool. Study 2 involved focus groups to identify barriers and facilitators to using the tool and a survey to inform the development of a Contextual Activity Template, in addition to identifying further barriers and facilitators. Design requirements for the tool were identified through synthesising the CWA outputs and themes identified from stakeholder and end user input.
Details
- Title
- Synthesising the Outputs of Cognitive Work Analysis and Participatory Design Approaches to Identify Design Requirements: An Incident Reporting Tool Case Study
- Authors
- Gemma J. M. Read (Corresponding Author) - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems ScienceGrant L. Butler - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems SciencePaul M. Salmon - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems Science
- Publication details
- International Journal of Human-Computer Interaction, Vol.41(10), pp.6388-6402
- Publisher
- Taylor & Francis Inc.
- Date published
- 2025
- DOI
- 10.1080/10447318.2024.2376372
- ISSN
- 1532-7590; 1044-7318
- Copyright note
- © 2024 The Author(s). Published with license by Taylor & Francis Group, LLC. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.
- Grant note
- This research was funded by the Australian Government Office of Road Safety through their Road Safety Innovation Fund program.
- Organisation Unit
- Centre for Human Factors and Systems Science; School of Health - Psychology
- Language
- English
- Record Identifier
- 991048859702621
- Output Type
- Journal article
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- Web Of Science research areas
- Computer Science, Cybernetics
- Ergonomics