Spilling the social capital beans: a comparative case study of coffee service enterprises within Asia-Pacific

Aaron Tham; David Fleischman; Peter Jenner

doi:10.1080/13602381.2018.1431255

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Spilling the social capital beans: a comparative case study of coffee service enterprises within Asia-Pacific

Journal article

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Spilling the social capital beans: a comparative case study of coffee service enterprises within Asia-Pacific

Aaron Tham, David Fleischman and Peter Jenner

Asia Pacific Business Review, Vol.24(2), pp.150-173

2018

DOI: https://doi.org/10.1080/13602381.2018.1431255

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Abstract

social capital

service economy

coffee experience

networks

trust

Australia

Thailand

Despite the importance of social capital to organizational performance, there is scant insight within service contexts. Accordingly, this research explores social capital in two Asia-Pacific service enterprise cases - a Thai coffee franchise and a Coffee Roasters Guild in Australia. In the Thai case, social capital in the service experience emerged from norms common in Thai society and manifested via social enterprise initiatives. Findings from Australia indicate social capital helps form a strong organizational identity leading to better economic and social outcomes and an enhanced service experience, benefiting numerous stakeholders. The study demonstrates varying patterns of social capital in Asia-Pacific service enterprises, contributing to theory and practice.

Details

Title: Spilling the social capital beans: a comparative case study of coffee service enterprises within Asia-Pacific
Authors: Aaron Tham (Author) - University of the Sunshine Coast - Faculty of Arts, Business and Law
David Fleischman (Author) - University of the Sunshine Coast - Faculty of Arts, Business and Law
Peter Jenner (Author) - University of the Sunshine Coast - Faculty of Arts, Business and Law
Publication details: Asia Pacific Business Review, Vol.24(2), pp.150-173
Publisher: Routledge
Date published: 2018
DOI: 10.1080/13602381.2018.1431255
ISSN: 1360-2381
Organisation Unit: School of Business and Creative Industries; Indigenous and Transcultural Research Centre; University of the Sunshine Coast, Queensland; Indigenous Services - Legacy; USC Business School - Legacy; Sustainability Research Cluster
Language: English
Record Identifier: 99451252302621
Output Type: Journal article

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