Journal article
Social Work Students as Market Consumers: Faculty Perceptions of Customer Service Expectations
Social Work Education, Vol.34(7), pp.881-894
2015
Abstract
Social work education has become a consumers market, and social work faculty are increasingly expected to fill certain customer service roles in order to retain students as customers. Using the Academic Entitlement Questionnaire, this study sought to examine social work faculty in the USA (N = 57) who are members of the Association of Baccalaureate Social Work Program Directors listserv perceptions of student customer service expectations. Findings were that these social work faculty are under increased pressure to fill certain customer service roles, and that they feel conflict about doing so. Implications for the delivery of social work education and practice are explored. © 2015 Taylor & Francis.
Details
- Title
- Social Work Students as Market Consumers: Faculty Perceptions of Customer Service Expectations
- Authors
- Trevor G Gates (Author) - State University of New York, United StatesK Heffernan (Author) - State University of New York, United StatesR Sudore (Author) - University of Buffalo, United States
- Publication details
- Social Work Education, Vol.34(7), pp.881-894
- Publisher
- Routledge
- Date published
- 2015
- DOI
- 10.1080/02615479.2015.1065811
- ISSN
- 0261-5479
- Organisation Unit
- School of Social Sciences - Legacy; University of the Sunshine Coast, Queensland; School of Law and Society
- Language
- English
- Record Identifier
- 99450683602621
- Output Type
- Journal article
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- Web Of Science research areas
- Education & Educational Research
- Social Work
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