Role of trust, emotions and event attachment on residents' attitudes toward tourism

Zhe Ouyang; Dogan Gursoy; Bishnu Sharma

doi:10.1016/j.tourman.2017.06.026

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Role of trust, emotions and event attachment on residents' attitudes toward tourism

Journal article

Peer reviewed

Role of trust, emotions and event attachment on residents' attitudes toward tourism

Zhe Ouyang, Dogan Gursoy and Bishnu Sharma

Tourism Management, Vol.63, pp.426-438

2017

DOI: https://doi.org/10.1016/j.tourman.2017.06.026

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Abstract

emotional responses

event attachment

affective assessment

impacts

trust

cognitive appraisal

This study examines the effects of residents' trust in government and their emotions toward an event on their perceptions of potential impacts and their support. This study also examines the moderating role of event attachment on the strength of relationships between residents' trust in government and their impacts perceptions, emotional responses, and as well as their support based on social exchange theory and cognitive appraisal theory. Findings clearly indicate that residents' support is a function of both cognitive and affective assessment of perceived impacts. Trust in government influences directly residents' support and indirectly through perceived impacts and experienced emotions toward an event. Findings further suggest that level of event attachment moderates the effects of trust on residents' perceptions of impacts, their emotions, as well as on their support.

Details

Title: Role of trust, emotions and event attachment on residents' attitudes toward tourism
Authors: Zhe Ouyang (Corresponding Author) - Washington State University, United States
Dogan Gursoy (Corresponding Author) - Washington State University, United States
Bishnu Sharma (Corresponding Author) - University of the Sunshine Coast - Faculty of Arts, Business and Law
Publication details: Tourism Management, Vol.63, pp.426-438
Publisher: Elsevier Ltd.
DOI: 10.1016/j.tourman.2017.06.026
ISSN: 0261-5177; 1879-3193
Organisation Unit: Indigenous and Transcultural Research Centre; School of Business and Creative Industries; USC Business School - Legacy; University of the Sunshine Coast, Queensland
Language: English
Record Identifier: 99450590602621
Output Type: Journal article

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Collaboration types: Domestic collaboration; International collaboration
Web Of Science research areas: Environmental Studies; Hospitality, Leisure, Sport & Tourism; Management

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