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Reconciling stakeholder interests in police complaints and discipline systems
Journal article   Peer reviewed

Reconciling stakeholder interests in police complaints and discipline systems

Timothy Prenzler, M Mihinjac and L E Porter
Police Practice and Research, Vol.14(2), pp.155-168
2013
url
https://doi.org/10.1080/15614263.2013.767095View
Published Version

Abstract

complaint resolution complaints against police police oversight
This article summarizes surveys of three key stakeholder groups in the police complaints and discipline process: the public, complainants and police. In general, public and complainant surveys showed strong support for independent processing of complaints. Complainants were generally deeply dissatisfied with police-dominated and mixed (police/independent) systems. Police experiences and views regarding complaints systems were divergent, but with high levels of satisfaction where they experienced independent processing. Overall, it appears that a much greater role for an independent agency can be managed in a way that substantially satisfies all three groups, especially with the inclusion of informal resolution and mediation options. © 2013 Copyright Taylor and Francis Group, LLC.

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Criminology & Penology

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#16 Peace, Justice and Strong Institutions

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