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Progress in the IT/business relationship: A longitudinal assessment
Journal article   Peer reviewed

Progress in the IT/business relationship: A longitudinal assessment

Lesley Willcoxson and R Chatham
Journal of Information Technology, Vol.19(1), pp.71-80
2004
DOI: https://doi.org/10.1057/palgrave.jit.2000004
url
https://doi.org/10.1057/palgrave.jit.2000004View
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Abstract

information systems information technology relationship management IT/business relationship
This paper investigates perceptions of the IT/business relationship held by 653 IT managers and their staff and 503 of their business counterparts. On the basis of data collected over a 3-year period using a survey instrument, the paper highlights areas of perceived difficulty in the IT/business relationship and seeks evidence of trends in the business/IT relationship. The data reveal significant differences in the perceptions of business managers and those of IT professionals, especially with respect to issues of IT system efficacy and communication efficacy, Both cohorts demonstrate increasing awareness of the importance of IT as a driver of business activity, as well as comparable upward or downward trends in response on issues relating to IT's alignment with business strategy and communication efficacy, but only the first mentioned issue is identified as a statistically significant trend.

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Computer Science, Information Systems
Information Science & Library Science
Management

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#9 Industry, Innovation and Infrastructure

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