Performance and Control of International Non-Profit Organizations

Bianka Sabert; Wayne A Graham

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Performance and Control of International Non-Profit Organizations

Journal article

Open access

Peer reviewed

Performance and Control of International Non-Profit Organizations

Bianka Sabert and Wayne A Graham

Journal of New Business Ideas and Trends, Vol.12(2), pp.50-69

2014

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Abstract

Business and Management

international non-profit organizations

strategic management

performance management

control practices

non-government organizations

not-for-profit organizations

case study

Purpose - The purpose of this study is to investigate the performance and control practices of an International Non-Profit Organization (INPO). This paper therefore aims to increase the awareness of the importance and relevance of INPOs. Design/methodology/approach - The research adopts an exploratory approach in the form of a single case study. Document analysis, convergent interviews and observations are employed as data collection methods. Document analysis provides insight into the management perspective on performance and identifies how control is designed. Interviews were undertaken to identify the perspectives of staff and donors about performance and control practices. Observational data was used to corroborate the findings. Findings - This research demonstrates that INPO performance needs to be determined for each INPO individually, due to the different perspectives of INPO stakeholders and performance dimensions, which are partially linked to the organization's cause. In regards to management control, this study describes the appropriate combination of different formal and informal control mechanisms which is a strong indicator for increased INPO performance that can balance out the availability of suitable systems. The research revealed the optimum framework for the investigated INPO; however, future research needs to explore whether this combination is appropriate for other INPOs as well. Originality/value - Due to the dependence on multiple stakeholder groups, this research proposes a multi-dimensional framework, derived from the extant literature. The study further addresses the topic performance by identifying different forms of control aimed at improving the performance of an INPO and their interrelationships. The ultimate value of this study is to assist INPOs with becoming more successful.

Details

Title: Performance and Control of International Non-Profit Organizations
Authors: Bianka Sabert (Author) - University of the Sunshine Coast - Faculty of Arts and Business
Wayne A Graham (Author) - University of the Sunshine Coast - Faculty of Arts and Business
Publication details: Journal of New Business Ideas and Trends, Vol.12(2), pp.50-69
Publisher: Australian Business Education Research Association
Date published: 2014
ISSN: 1446-8719
Organisation Unit: School of Business and Creative Industries; University of the Sunshine Coast, Queensland; USC Business School - Legacy; Student Services and Engagement
Language: English
Record Identifier: 99450104802621
Output Type: Journal article

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