Journal article
Perceptions of the impact of introducing administrative support for nurse unit managers: A qualitative evaluation
Journal of Nursing Management, Vol.27(8), pp.1700-1711
2019
PMID: 31486150
Abstract
Aim: To evaluate the impacts of introducing administrative support for nurse unit managers (NUMs). Background: Increased administrative load for NUMs is causing role stress and reducing opportunities for clinical leadership (State-wide Review, Queensland, Australia). In response, a health organisation implemented a clerical 'NUM Support Officer' (NSO) position. Methods: Qualitative descriptive evaluation, convenience sample (37 NUMs and NSOs), focus groups (13) provided data that was thematically analysed (guided by Braun and Clarke's framework). Results: Six impacts were identified: 1) improved NUM wellbeing; 2) more time to undertake clinical leadership; 3) greater efficiencies in finance, payroll and HR processes; 4) improved capacity for strategic leadership; 5) increased staff satisfaction and improved unit culture; and 6) improved succession planning. Conclusion: Findings reveal significant gains and benefits from the introduction of administrative support for the NUM role for the NUMs and the units they manage. Implications for nursing management: NUM role stress can negatively impact organisational climate, performance outcomes, and staff satisfaction and retention. Health organisations need to implement strategies to reduce the administrative burden for NUMs. The introduction of administrative support frees up time for NUMs to engage in clinical leadership, positively impacting organisational climate, performance outcomes, and staff satisfaction and retention.
Details
- Title
- Perceptions of the impact of introducing administrative support for nurse unit managers: A qualitative evaluation
- Authors
- May El Haddad (Corresponding Author) - University of the Sunshine Coast - School of Nursing, Midwifery & ParamedicineGraham Wilkinson (Author) - University of the Sunshine Coast - School of Nursing, Midwifery & ParamedicineLorraine Thompson (Author)Annette Faithfull-Byrne (Author) - University of the Sunshine Coast - School of Nursing, Midwifery & ParamedicineCheryle Moss (Author) - Monash University
- Publication details
- Journal of Nursing Management, Vol.27(8), pp.1700-1711
- Publisher
- Wiley-Blackwell Publishing Ltd.
- Date published
- 2019
- DOI
- 10.1111/jonm.12860
- ISSN
- 0966-0429
- PMID
- 31486150
- Copyright note
- Copyright (c) 2019. This is the peer reviewed version of the following article: El Haddad, M, Wilkinson, G, Thompson, L, Faithfull‐Byrne, A, Moss, C. Perceptions of the impact of introducing administrative support for nurse unit managers: A qualitative evaluation. J Nurs Manag. 2019; 27: 1700– 1711, which has been published in final form at https://doi.org/10.1111/jonm.12860. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.
- Organisation Unit
- School of Health - Nursing; University of the Sunshine Coast, Queensland; School of Nursing, Midwifery and Paramedicine - Legacy
- Language
- English
- Record Identifier
- 99451434302621
- Output Type
- Journal article
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- Management
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