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Patient Perspectives of Centre Specific Reporting in Kidney Failure Care: An Australian Qualitative Study
Journal article   Open access   Peer reviewed

Patient Perspectives of Centre Specific Reporting in Kidney Failure Care: An Australian Qualitative Study

Emily Duncanson, Christopher E Davies, Shyamsundar Muthuramalingam, Effie Johns, Kate McColm, Matty Hempstalk, Zoran Tasevski, Nicholas Gray and Stephen McDonald
Kidney International Reports, Vol.9(4), pp.843-852
2024
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Published VersionCC BY-NC-ND V4.0 Open Access

Abstract

centre outcomes kidney disease public reporting qualitative resaerch quality indicators
Introduction: Public reporting of quality of care indicators in healthcare is intended to inform consumer decision-making, however people may be unaware such information exists or it may not capture their priorities. The aim of this study was to understand the views of people with kidney disease about public reporting of dialysis and transplant centre outcomes. Methods: This qualitative study involved twenty-seven patients with lived experience of kidney disease in Australia who participated across eleven online focus groups between August and December 2022. Transcripts were analysed thematically. Results: Patients from all Australian states and territories participated, with 22 (81%) having a functioning kidney transplant and 22 (81%) having current or previous experience of dialysis. Five themes were identified: 1) Surrendering to the health system, 2) The complexity of quality, 3) Benefits for patient care and experience, 4) Concerned about risks and unintended consequences, 5) Optimising the impact of data. Conclusion: Patients desire choice among kidney services but perceive this as rarely possible in the Australian context. Health professionals are trusted to make decisions about appropriate centres. Public reporting of centre outcomes may induce fear and a loss of balanced perspective, but was supported by all participants and represents an opportunity for self-advocacy and informed decision-making. Strategies to mitigate potential risks include availability of trusted clinicians and community members to aid in data interpretation, providing context about centres and patients, and framing statistics to promote positivity and hope.

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