Organizational Climate and Service Climate in Tourism and Hospitality: A Review

Mark L Manning; A Shacklock; Neville Bell; Rana L Manning

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Organizational Climate and Service Climate in Tourism and Hospitality: A Review

Journal article

Open access

Peer reviewed

Organizational Climate and Service Climate in Tourism and Hospitality: A Review

Mark L Manning, A Shacklock, Neville Bell and Rana L Manning

Journal of New Business Ideas and Trends, Vol.10(2), pp.1-18

2012

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Abstract

Business and Management

psychological climate

organizational climate

service climate

field theory

Kurt Lewin

Purpose - This paper provides a literature review of studies within tourism and hospitality of both generalized organizational climate (providing an overall snapshot of an organization's functioning) and service climate (providing precise and targeted service information). Design/methodology/approach - Searches were conducted using the University's multiple data base search engine allowing parallel searches across multiple databases including ProQuest, EBSCO Host, Emerald, JSTOR, etc. These searches aimed to identify papers reporting studies of generalised organisational climate and service climate within tourism and hospitality organisations. Implications - The information presented in this paper has implications for both organizational research and practice. Both generalized organizational climate and service climate can be shown to have relationships of a magnitude to be not only statistically significant but also of practical significance to organizational outcomes such as employee turnover intention, customer satisfaction, and financial performance.

Details

Title: Organizational Climate and Service Climate in Tourism and Hospitality: A Review
Authors: Mark L Manning (Author) - University of the Sunshine Coast - Faculty of Arts and Business
A Shacklock (Author) - Griffith University
Neville Bell (Author) - University of the Sunshine Coast - Faculty of Arts and Business
Rana L Manning (Author) - University of the Sunshine Coast - Faculty of Arts and Business
Publication details: Journal of New Business Ideas and Trends, Vol.10(2), pp.1-18
Publisher: U B P Consulting and Publishing
Date published: 2012
ISSN: 1446-8719
Organisation Unit: University of the Sunshine Coast, Queensland; USC Business School - Legacy
Language: English
Record Identifier: 99450279402621
Output Type: Journal article

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