Organisational effectiveness of Australian fast growing small to medium-sized enterprises (SMEs)

S Nelson; Yvonne Brunetto; Rodney Farr-Wharton; S Ramsay

doi:10.1108/00251740710773952

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Organisational effectiveness of Australian fast growing small to medium-sized enterprises (SMEs)

Journal article

Open access

Peer reviewed

Organisational effectiveness of Australian fast growing small to medium-sized enterprises (SMEs)

S Nelson, Yvonne Brunetto, Rodney Farr-Wharton and S Ramsay

Management Decision, Vol.45(7), pp.1143-1162

2007

DOI: https://doi.org/10.1108/00251740710773952

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Abstract

Australia

communication

job satisfaction

organizational effectiveness

small to medium-sized enterprises

social capital

Purpose - Small to medium-sized enterprises (SMEs) continue to make a major contribution to the Australian economy. However, research into organisational processes within SMEs has been limited to date. This study aims to examine the links between communication processes and organisational effectiveness in SMEs. Design/methodology/approach - This quantitative study uses social capital theory as a framework to investigate whether employees' level of satisfaction with organisational communication processes affects organisational outcomes within three high growth manufacturing SMEs in one area of Australia. Findings - Results indicate that organisational communication processes does affect employees' levels of ambiguity regarding customers, job satisfaction and commitment to their firms. Research limitations/implications - While generalisability is limited because of the small number of SMEs participating in the study, the research indicates great potential for developing theoretical and practical insights into Australian SMEs that would assist industry and employees overall. Practical implications - Implications for the growth strategies of SMEs, particularly in relation to the current skilled labour shortage, are discussed. Originality/value - The paper contributes much needed theoretical development and research into SMEs

Details

Title: Organisational effectiveness of Australian fast growing small to medium-sized enterprises (SMEs)
Authors: S Nelson (Author) - Griffith University
Yvonne Brunetto (Author) - Griffith University
Rodney Farr-Wharton (Author) - University of the Sunshine Coast - Faculty of Business
S Ramsay (Author) - Griffith University
Publication details: Management Decision, Vol.45(7), pp.1143-1162
Publisher: Emerald Group Publishing Ltd.
Date published: 2007
DOI: 10.1108/00251740710773952
ISSN: 0025-1747
Copyright note: Copyright © 2007 Emerald Group Publishing Limited. This article is © Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Organisation Unit: University of the Sunshine Coast, Queensland; USC Business School - Legacy
Language: English
Record Identifier: 99450077802621
Output Type: Journal article

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Collaboration types: Domestic collaboration
Web Of Science research areas: Business; Management