Investigating users' intuitive interaction with complex artefacts

A Blackler; V Popovic; Doug P Mahar

doi:10.1016/j.apergo.2009.04.010

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Investigating users' intuitive interaction with complex artefacts

Journal article

Open access

Peer reviewed

Investigating users' intuitive interaction with complex artefacts

A Blackler, V Popovic and Doug P Mahar

Applied Ergonomics, Vol.41(1), pp.72-92

2010

DOI: https://doi.org/10.1016/j.apergo.2009.04.010

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Abstract

intuitive interaction

intuitive use

interface design

observational analysis

prior experience

product design

This paper examines the role of intuition in the way that people operate unfamiliar devices. Intuition is a type of cognitive processing that is often non-conscious and utilises stored experiential knowledge. Intuitive interaction involves the use of knowledge gained from other products and/or experiences. Two initial experimental studies revealed that prior exposure to products employing similar features helped participants to complete set tasks more quickly and intuitively, and that familiar features were intuitively used more often than unfamiliar ones. A third experiment confirmed that performance is affected by a person's level of familiarity with similar technologies, and also revealed that appearance (shape, size and labelling of features) seems to be the variable that most affects time spent on a task and intuitive uses during that time. Age also seems to have an effect. These results and their implications are discussed.

Details

Title: Investigating users' intuitive interaction with complex artefacts
Authors: A Blackler (Author) - Queensland University of Technology
V Popovic (Author) - Queensland University of Technology
Doug P Mahar (Author) - Queensland University of Technology
Publication details: Applied Ergonomics, Vol.41(1), pp.72-92
Publisher: Pergamon
Date published: 2010
DOI: 10.1016/j.apergo.2009.04.010
ISSN: 0003-6870
Organisation Unit: School of Social Sciences - Legacy; University of the Sunshine Coast, Queensland; Engage Research Lab
Language: English
Record Identifier: 99449107002621
Output Type: Journal article

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70 Times Cited - Web of Science

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Web Of Science research areas: Engineering, Industrial; Ergonomics; Psychology, Applied

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