Interaction-centred design: an end user evaluation of road intersection concepts developed using the cognitive work analysis design toolkit (CWA-DT)

Gemma Read; Paul M Salmon; Natassia Goode; Michelle Van Mulken; Michael G Lenné; Nicholas Stevens; Guy H Walker

doi:10.1080/00140139.2020.1782996

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Interaction-centred design: an end user evaluation of road intersection concepts developed using the cognitive work analysis design toolkit (CWA-DT)

Journal article

Peer reviewed

Interaction-centred design: an end user evaluation of road intersection concepts developed using the cognitive work analysis design toolkit (CWA-DT)

Gemma Read, Paul M Salmon, Natassia Goode, Michelle Van Mulken, Michael G Lenné, Nicholas Stevens and Guy H Walker

Ergonomics, Vol.63(10), pp.1221-1239

2020

DOI: https://doi.org/10.1080/00140139.2020.1782996

PMID: 32543973

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Abstract

end user evaluation

intersections

Sociotechnical systems theory

design

Crashes at intersections represent an important road safety problem. Interactions between different road user types, such as between vehicles and vulnerable road users, are a particular concern. It has been suggested driver-centric road design plays a role in crashes. A multi-road user evaluation of three novel intersection designs is described. The designs were generated using the Cognitive Work Analysis Design Toolkit, underpinned by sociotechnical systems theory. The desktop evaluation involved drivers, motorcyclists, cyclists and pedestrians rating the design concepts against alignment with design goals, sociotechnical systems theory and usability, and providing feedback on the positive and negative aspects. Two concepts received more positive ratings and feedback in comparison to a concept that provided more user autonomy. The evaluation results also highlight clear differences in needs across road user groups. The design and evaluation process demonstrates how sociotechnical systems values and principles can be applied in the design of public spaces. Practitioner Summary: This study involved a participatory evaluation of novel road intersection designs, based on sociotechnical systems theory. The results identified important differences in needs and preferences across road user groups and demonstrate the value of sociotechnical systems theory and user participation in road transport design and evaluation processes. Abbreviations: CWA-DT: cognitive work analysis design toolkit; WDA: work domain analysis; SUS: system usability scale

Details

Title: Interaction-centred design: an end user evaluation of road intersection concepts developed using the cognitive work analysis design toolkit (CWA-DT)
Authors: Gemma Read (Author) - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems Science
Paul M Salmon (Author) - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems Science
Natassia Goode (Author) - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems Science
Michelle Van Mulken (Author) - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems Science
Michael G Lenné (Author) - Monash University
Nicholas Stevens (Author) - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems Science
Guy H Walker (Author) - Heriot-Watt University
Publication details: Ergonomics, Vol.63(10), pp.1221-1239
Publisher: Taylor & Francis
Date published: 2020
DOI: 10.1080/00140139.2020.1782996
ISSN: 1366-5847
PMID: 32543973
Grants: A new complex systems approach to road trauma: Applying systems thinking to the fatal five, FT140100681, Australian Research Council (Australia, Canberra) - ARC
An innovative theory driven approach to enhancing situation awareness among road users in Australia, DP120100199, Australian Research Council (Australia, Canberra) - ARC
A modelling approach to support the safe introduction of automated vehicles into the road transport system, DE180101449, Australian Research Council (Australia, Canberra) - ARC
Organisation Unit: Bioclimatic and Sociotechnical Cities Lab; Centre for Human Factors and Systems Science; School of Health - Psychology; School of Law and Society
Language: English
Record Identifier: 99468008702621
Output Type: Journal article

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Collaboration types: Domestic collaboration; International collaboration
Web Of Science research areas: Engineering, Industrial; Ergonomics; Psychology; Psychology, Applied

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