Identifying Constraints on Everyday Clinical Practice: Applying Work Domain Analysis to Emergency Department Care

Elizabeth Austin; Brette Blakely; Paul Salmon; Jeffrey Braithwaite; Robyn Clay-Williams

doi:10.1177/0018720821995668

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Identifying Constraints on Everyday Clinical Practice: Applying Work Domain Analysis to Emergency Department Care

Journal article

Peer reviewed

Identifying Constraints on Everyday Clinical Practice: Applying Work Domain Analysis to Emergency Department Care

Elizabeth Austin, Brette Blakely, Paul Salmon, Jeffrey Braithwaite and Robyn Clay-Williams

Human Factors, Vol.64(1), pp.74-98

2022

DOI: https://doi.org/10.1177/0018720821995668

PMID: 33715488

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Abstract

cognitive work analysis

socio-technical system

abstraction hierarchy

systems thinking

ergonomics

human factors

Background: Emergency departments (EDs) are complex socio-technical work systems that require staff to manage patients in an environment of fluctuating resources and demands. To better understand the purpose, and pressures and constraints for designing new ED facilities, we developed an abstraction hierarchy model as part of a work domain analysis (WDA) from the cognitive work analysis (CWA) framework. The abstraction hierarchy provides a model of the structure of the ED, encompassing the core objects, processes, and functions relating to key values and the ED’s overall purpose. Methods: Reviews of relevant national and state policy, guidelines, and protocol documents applicable to care delivery in the ED were used to construct a WDA. The model was validated through focus groups with ED clinicians and subsequently validated using a series of WDA prompts. Results: The model shows that the ED system exhibits extremely interconnected and complex features. Heavily connected functions introduce vulnerability into the system with function performance determined by resource availability and prioritization, leading to a trade-off between time and safety priorities. Conclusions: While system processes (e.g., triage, fast-track) support care delivery in ED, this delivery manifests in complex ways due to the personal and disease characteristics of patients and the dynamic state of the ED system. The model identifies system constraints that create tension in care delivery processes (e.g., electronic data entry, computer availability) potentially compromising patient safety. Application: The model identified aspects of the ED system that could be leveraged to improve ED performance through innovative ED system design.

Details

Title: Identifying Constraints on Everyday Clinical Practice: Applying Work Domain Analysis to Emergency Department Care
Authors: Elizabeth Austin (Author) - Macquarie University
Brette Blakely (Author) - Macquarie University
Paul Salmon (Author) - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems Science
Jeffrey Braithwaite (Author) - Macquarie University
Robyn Clay-Williams (Author) - Macquarie University
Publication details: Human Factors, Vol.64(1), pp.74-98
Publisher: Sage Publications, Inc.
Date published: 2022
DOI: 10.1177/0018720821995668
ISSN: 1547-8181
PMID: 33715488
Organisation Unit: Centre for Human Factors and Systems Science; University of the Sunshine Coast, Queensland; School of Law and Society
Language: English
Record Identifier: 99518307802621
Output Type: Journal article

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20 Times Cited - Web of Science

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Collaboration types: Domestic collaboration
Web Of Science research areas: Behavioral Sciences; Engineering, Industrial; Ergonomics; Psychology; Psychology, Applied