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Published VersionCC BY V4.0, Open Access
Journal article
Human and technological actors shaping digital transformation capability: an integrative review
Management Decision, Vol.63(13), pp.210-243
2025
Appears in UniSC Supported Open Access Outputs
Abstract
Purpose
This study aims to clarify and synthesise the fragmented, multidisciplinary digital transformation (DT) literature, addressing three gaps, namely the role of cognitive technologies, the employee mindsets required and the paradoxical tensions firms experience as they transform their firms. Cognitive technologies like AI, IoT and other autonomous systems simulate human cognitive processes, challenging prior firm and employee practices.
Design/methodology/approach
A systematic literature review guided by the PRISMA protocol was conducted to thematically analyse 83 peer-reviewed articles, drawing on the micro-foundations of dynamic capabilities.
Findings
Our findings reveal cognitive technologies remain overlooked in the bulk of DT literature despite their relevance to knowledge search, knowledge management and transactive memory systems as micro-foundations of DT capabilities. Based on dynamic capabilities’ aggregate dimensions, our thematic analysis suggests managers should navigate a sensing paradox of renewal drivers, a seizing paradox of innovation posture and a reconfiguring paradox of structural malleability.
Originality/value
A future research agenda is presented to steer scholarly interest in DT, guide management decision-making related to DT and advance the field beyond its nascent stages considering the emergent role of cognitive technologies.
Details
- Title
- Human and technological actors shaping digital transformation capability: an integrative review
- Authors
- Stuart Cranney (Corresponding Author) - University of the Sunshine Coast, Queensland, School of Business and Creative IndustriesMargarietha de Villiers Scheepers - University of the Sunshine Coast, Queensland, School of Business and Creative IndustriesRory Mulcahy - University of the Sunshine Coast, Queensland, School of Business and Creative Industries
- Publication details
- Management Decision, Vol.63(13), pp.210-243
- Publisher
- Emerald Publishing Limited
- Date published
- 2025
- DOI
- 10.1108/MD-07-2024-1588
- ISSN
- 1758-6070; 0025-1747
- Copyright note
- Copyright © 2025, Stuart Cranney, Margarietha de Villiers Scheepers and Rory Mulcahy. Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode
- Organisation Unit
- School of Business and Creative Industries
- Language
- English
- Record Identifier
- 991116249602621
- Output Type
- Journal article
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- Business
- Management
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