From the 6 Ps of Planning to the 4 Ds of Digitization: Difficulties, Dilemmas, and Defective Decision Making

Guy H Walker; Neville A Stanton; D P Jenkins; Paul M Salmon; L Rafferty

doi:10.1080/10447310903498742

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From the 6 Ps of Planning to the 4 Ds of Digitization: Difficulties, Dilemmas, and Defective Decision Making

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From the 6 Ps of Planning to the 4 Ds of Digitization: Difficulties, Dilemmas, and Defective Decision Making

Guy H Walker, Neville A Stanton, D P Jenkins, Paul M Salmon and L Rafferty

International Journal of Human Computer Interaction, Vol.26(2-3), pp.173-188

2010

DOI: https://doi.org/10.1080/10447310903498742

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Abstract

Interface problems have been cited as critical factor in the suboptimal performance of a large-scale digital command and control system. A live field study involving fully functioning Brigade and Battlegroup headquarters was observed. More than 3,000 communications events were extracted and analyzed in terms of their quantity, direction, and content. The effect of the interface problem was pronounced. Voice mediated communications (conducted by radio and avoiding the interface entirely) were superior at converting "data" into "information." In cases where the interface was relied upon, users seized on a highly simplistic comms. facility and put it to use in ways that were not anticipated. The findings added significant value in terms of the phased, real-world delivery of this system. Very little human factors analysis had been performed previously. The current analysis, therefore, was able to provide a considerable amount of insight and justification for further design iterations. The take-away message: Neither networked technology nor the large quantities of raw data carried by it are sufficient to guarantee successful naturalistic decision making.

Details

Title: From the 6 Ps of Planning to the 4 Ds of Digitization: Difficulties, Dilemmas, and Defective Decision Making
Authors: Guy H Walker (Author) - Heriot-Watt University, United Kingdom
Neville A Stanton (Author) - University of Southampton, United Kingdom
D P Jenkins (Author) - Sociotechnic Solutions Limited, United Kingdom
Paul M Salmon (Author) - Monash University
L Rafferty (Author) - University of Southampton, United Kingdom
Publication details: International Journal of Human Computer Interaction, Vol.26(2-3), pp.173-188
Publisher: Taylor & Francis Inc.
Date published: 2010
DOI: 10.1080/10447310903498742
ISSN: 1044-7318
Organisation Unit: Centre for Human Factors and Systems Science; University of the Sunshine Coast, Queensland; School of Law and Society
Language: English
Record Identifier: 99450233902621
Output Type: Journal article

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Collaboration types: Domestic collaboration; International collaboration
Web Of Science research areas: Computer Science, Cybernetics; Ergonomics