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Exploring De-Escalation Through Simulation-Based Education in U.S. and Australian Social Work
Journal article   Open access   Peer reviewed

Exploring De-Escalation Through Simulation-Based Education in U.S. and Australian Social Work

Dimitra Lattas, Zalia Powell, Brittany Adams and Rachel Ross
Studies in Clinical Social Work, Vol.95(3-4), pp.575-597
2025
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Abstract

simulation-based learning de-escalation social work education heightened emotions
Social workers and practicum education students are frequently exposed to situations involving heightened emotion, confronting events, or client aggression. There is growing awareness of the need for training in de-escalation and managing heightened emotions, but little attention has been given to how these skills are taught in social work education. Unlike other disciplines, social work has yet to embrace simulation for teaching de-escalation. This mixed-method study in Australia and the U.S. used video-based simulation to explore social work students’ confidence in de-escalation. Results showed low confidence reported in the student cohort. The qualitative analysis identified four themes: Empathy, Emotional Regulation, Clarify and Resolve, and Fixing not Feelings, with students oscillating between demonstrating skills and naming skills without demonstrating proficiency. There is a need for more emphasis on practical training in de-escalation and managing heightened emotions in social work programs. In particular, the use of simulation-based learning to safely expose students to high-risk and confronting situations and assess their performance in these situations.

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