Evading Technological Determinism in ERP Implementation: towards a consultative social approach

Clare Archer-Lean; J Clark; Don Kerr

doi:10.3127/ajis.v13i2.38

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Evading Technological Determinism in ERP Implementation: towards a consultative social approach

Journal article

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Evading Technological Determinism in ERP Implementation: towards a consultative social approach

Clare Archer-Lean, J Clark and Don Kerr

Australasian Journal of Information Systems, Vol.13(2), pp.19-30

2006

DOI: https://doi.org/10.3127/ajis.v13i2.38

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Abstract

Information Systems

Business and Management

Enterprise Resource Planning System (ERP)

information technology

Enterprise Resource Planning (ERP) systems are implemented in business in the hope of obtaining benefits in the form of improved communications and increased efficiency through the standardization of information technology (IT) across functional business areas. The benefits, and in some cases problems, associated with implementation have been well documented, however there is little information available on their effectiveness in different types of organization. This paper looks at ERP implementations in Government Owned Corporations (GOC) and discusses implementation issues by looking at the way we perceive such organisations. A GOC case study is presented and explored in terms of the ERP and GOC literature in the context of existing social research approaches. This paper examines why end users in a GOC appear to be neither complying with, nor fully exploiting the potential of the ERP. The paper contends that discourses by staff at the operational level are different to that of staff at the managerial level. The paper also confirms previous research stating the importance of end user input for effective IT systems and ERP implementation processes.

Details

Title: Evading Technological Determinism in ERP Implementation: towards a consultative social approach
Authors: Clare Archer-Lean (Author) - Queensland University of Technology
J Clark (Author) - Griffith University
Don Kerr (Author) - Griffith University
Publication details: Australasian Journal of Information Systems, Vol.13(2), pp.19-30
Publisher: University of Canberra, School of Information Sciences and Engineering
Date published: 2006
DOI: 10.3127/ajis.v13i2.38
ISSN: 1449-8618
Copyright note: Copyright © 2006 Australian Computer Society Inc. General permission to republish, but not for profit, all or part of this material is granted, under the Creative Commons Australian Attribution-NonCommercial-NoDerivs 2.5 Licence, provided that the copyright notice is given and that reference is made to the publication, to its date of issue, and to the fact that reprinting privileges were granted by permission of the Copyright holder.
Organisation Unit: School of Business and Creative Industries; Indigenous and Transcultural Research Centre; University of the Sunshine Coast, Queensland; USC Business School - Legacy; School of Creative Industries - Legacy; Sustainability Research Cluster
Language: English
Record Identifier: 99449885302621
Output Type: Journal article

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