Journal article
Entertainment events in shopping malls-profiling passive and active participation behaviors
Journal of Consumer Behaviour, Vol.13(6), pp.383-392
2014
Abstract
This paper presents an empirical framework for operationalizing passive versus active participation in the context of shopping mall entertainment events (e.g., school holiday events and fashion shows) and assesses the framework's utility for segmenting and profiling shopping mall entertainment audiences. Exploratory factor analysis of data collected at shopping mall events revealed two distinct dimensions, “relax and be entertained” and “socialize and explore,” reflecting passive and active participation, respectively. From nine activities operationalizing passive versus active participation, two distinct audience segments reporting different levels of immediate and future shopping behaviors were identified. The “engage me” segment (active-dominant audience) was more likely to stay longer at the mall, purchase food and nonfood items, share the event experience with others, and attend similar entertainment events in the future than the “entertain me” segment (passive-dominant audience). The activities operationalizing passive versus active participation were tested with 280 participants at two family-oriented shopping mall entertainment events. This paper extends the knowledge in the retail event marketing literature whereby it confirms passive versus active participation levels at retailing events, and verifies that passive and active participation levels can be measured and differentiated operationally. The findings provide insights on the utility of shopper participation level as a meaningful segmentation variable, pertinent to both the marketing and management of shopper experiences within a retailing entertainment event. Managerial implications and limitations of this paper are discussed.
Details
- Title
- Entertainment events in shopping malls-profiling passive and active participation behaviors
- Authors
- J K Sit (Author) - Bournemouth University, United KingdomDawn Birch (Author) - Bournemouth University, United Kingdom
- Publication details
- Journal of Consumer Behaviour, Vol.13(6), pp.383-392
- Publisher
- John Wiley & Sons Ltd.
- Date published
- 2014
- DOI
- 10.1002/cb.1487
- ISSN
- 1472-0817
- Copyright note
- This is the peer reviewed version of the following article: Sit, J. K., and Birch, D. (2014), Entertainment events in shopping malls—profiling passive and active participation behaviors, Journal of Consumer Behaviour, 13; pages 383– 392, doi: 10.1002/cb.1487, which has been published in final form at doi: 10.1002/cb.1487. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions. This article may not be enhanced, enriched or otherwise transformed into a derivative work, without express permission from Wiley or by statutory rights under applicable legislation. Copyright notices must not be removed, obscured or modified. The article must be linked to Wiley’s version of record on Wiley Online Library and any embedding, framing or otherwise making available the article or pages thereof by third parties from platforms, services and websites other than Wiley Online Library must be prohibited.
- Organisation Unit
- University of the Sunshine Coast, Queensland; USC Business School - Legacy
- Language
- English
- Record Identifier
- 99451018902621
- Output Type
- Journal article
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- Business