Journal article
Enabling real estate service chain management through personalised Web interfacing using QFD
International Journal of Operations and Production Management, Vol.24(3), pp.270-288
2004
Abstract
This paper lakes the concept of integrated services to meet individual user needs one step further, by addressing how integrated services can be delivered over the Web in a service chain involving multiple partners. Moreover, a framework is developed and applied to enable fulfilment of individual user needs by developing the appropriate service delivery in terms of Web interface and content, as well as the underlying processes and functionalities, which in turn are defined within an information technology/information systems architecture. The methodology of quality function deployment is used in this context, and applied to a real estate service environment in Australia.
Details
- Title
- Enabling real estate service chain management through personalised Web interfacing using QFD
- Authors
- J Hamilton (Author) - James Cook UniversityWillem Selen (Author) - Macquarie University
- Publication details
- International Journal of Operations and Production Management, Vol.24(3), pp.270-288
- Publisher
- Emerald Group Publishing Ltd.
- Date published
- 2004
- DOI
- 10.1108/01443570410519033
- ISSN
- 0144-3577
- Organisation Unit
- University of the Sunshine Coast, Queensland
- Language
- English
- Record Identifier
- 99448775502621
- Output Type
- Journal article
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