Journal article
Emotional Labor and Burnout: Comparison Between the Countries of Japan and Korea
Journal of Travel & Tourism Marketing, Vol.33(5), pp.597-612
2016
Abstract
This research examined and compared the emotional labor in two distinctive cultures (South Korea and Japan), both based on an oriental culture. It confirmed that in both countries emotional labor adhered to company restrictions, but the research identified differences between Korean and Japanese salespersons in terms of their emotional labor. However, it verified that both Korean and Japanese salespersons experience exhaustion as a result of emotional labor. It contributes to the human resources managers in the service industry and emphasizes that cultural differences should be considered in understanding the emotional labor and burnout of service industry employees.
Details
- Title
- Emotional Labor and Burnout: Comparison Between the Countries of Japan and Korea
- Authors
- Hae-Kyung Sohn (Author) - Incheon Jaeneung University, South KoreaTimothy J Lee (Author) - Ritsumeikan Asia Pacific University, JapanYoo-Shik Yoon (Author) - Kyung Hee University, South Korea
- Publication details
- Journal of Travel & Tourism Marketing, Vol.33(5), pp.597-612
- Publisher
- Routledge
- Date published
- 2016
- DOI
- 10.1080/10548408.2016.1167348
- ISSN
- 1054-8408
- Organisation Unit
- University of the Sunshine Coast, Queensland; Sustainability Research Cluster
- Language
- English
- Record Identifier
- 99450854002621
- Output Type
- Journal article
Metrics
302 Record Views
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- Collaboration types
- Domestic collaboration
- International collaboration
- Web Of Science research areas
- Hospitality, Leisure, Sport & Tourism