Journal article
Effective nurse parent communication: A study of parents’ perceptions in the NICU environment
Patient Education and Counseling, Vol.69(1-3), pp.206-212
2007
Abstract
Objective: This study examined mothers' and fathers' perceptions of effective and ineffective communication by nurses in the neonatal intensive care unit (NICU) environment, using communication accommodation theory (CAT) as the framework. Methods: Twenty mothers and 13 fathers participated in a semi-structured interview about their perceptions of effective and ineffective communication with nurses when their infant was in the NICU. The interviews were coded for using the CAT strategies. Results: Descriptions of effective and ineffective communication differed in terms of the strategies mentioned with effective communication about shared management of the interaction and appropriate support and reassurance by nurses. Ineffective communication was more about the interpretability strategy, particularly for fathers, and these interactions were seen as more intergroup. Mothers emphasised more being encouraged as equal partners in the care of their infant. Conclusion: Effective communication by nurses was accommodative and more interpersonal while ineffective communication was generally under-accommodative and more intergroup. Practice implications: The findings provide a framework for communication skills training for nurses that identifies both effective and ineffective communication strategies to use with mothers and fathers.
Details
- Title
- Effective nurse parent communication: A study of parents’ perceptions in the NICU environment
- Authors
- Lee Jones (Author) - Griffith UniversityD Woodhouse (Author) - Griffith UniversityJennifer Rowe (Author) - Griffith University
- Publication details
- Patient Education and Counseling, Vol.69(1-3), pp.206-212
- Publisher
- Elsevier Ireland Ltd.
- Date published
- 2007
- DOI
- 10.1016/j.pec.2007.08.014
- ISSN
- 0738-3991
- Organisation Unit
- University of the Sunshine Coast, Queensland; School of Nursing, Midwifery and Paramedicine - Legacy
- Language
- English
- Record Identifier
- 99449974502621
- Output Type
- Journal article
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