Journal article
Designing a ticket to ride with cognitive work analysis
Ergonomics, Vol.58(8), pp.1266-1286
2015
Abstract
Cognitive work analysis has been applied in the design of numerous sociotechnical systems. The process used to translate analysis outputs into design concepts, however, is not always clear. Moreover, structured processes for translating the outputs of ergonomics methods into concrete designs are lacking. This paper introduces the Cognitive Work Analysis Design Toolkit (CWA-DT), a design approach which has been developed specifically to provide a structured means of incorporating cognitive work analysis outputs in design using design principles and values derived from sociotechnical systems theory. This paper outlines the CWA-DT and describes its application in a public transport ticketing design case study. Qualitative and quantitative evaluations of the process provide promising early evidence that the toolkit fulfils the evaluation criteria identified for its success, with opportunities for improvement also highlighted.
Details
- Title
- Designing a ticket to ride with cognitive work analysis
- Authors
- Gemma J M Read (Author) - Monash UniversityPaul M Salmon (Author) - University of the Sunshine Coast - Faculty of Arts and BusinessM G Lenne (Author) - Monash UniversityD P Jenkins (Author) - DC Design International, United Kingdom
- Publication details
- Ergonomics, Vol.58(8), pp.1266-1286
- Publisher
- Taylor & Francis Ltd.
- Date published
- 2015
- DOI
- 10.1080/00140139.2015.1013576
- ISSN
- 0014-0139
- Organisation Unit
- Centre for Human Factors and Systems Science; University of the Sunshine Coast, Queensland; School of Health - Psychology; School of Law and Society
- Language
- English
- Record Identifier
- 99450197702621
- Output Type
- Journal article
Metrics
10 File views/ downloads
971 Record Views