Deconstructing quality at multi-campus universities: what moderates staff and student satisfaction?

Lara Christensen; Natalie Elizabeth Nilsen

doi:10.1108/QAE-03-2021-0034

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Deconstructing quality at multi-campus universities: what moderates staff and student satisfaction?

Journal article

Open access

Peer reviewed

Deconstructing quality at multi-campus universities: what moderates staff and student satisfaction?

Lara Christensen and Natalie Elizabeth Nilsen

Quality Assurance in Education, Vol.29(2/3), pp.198-208

2021

DOI: https://doi.org/10.1108/QAE-03-2021-0034

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Abstract

Higher Education

Education and Training Systems

Multi campus

Staff satisfaction

Student Experience

Innovation

Universities

Purpose: Through using a realist approach, the current study aimed to identify the key moderators of multi campus effectiveness through a systematic literature review, with a focus on faculty staff and student satisfaction. Design/methodology/approach: Following PRISMA guidelines, information from peer-reviewed journal articles relating to multi campus universities was located. The systematic search spanned a 10 year period (2009 to 2019) and returned 538 results. After duplicates were removed, and titles, abstracts, and full-texts were screened, 14 articles matched the eligibility criteria. Findings: Four key moderators were identified through the thematic analysis: inconsistent technology, hesitation to innovate, geographical separation of staff, and geographical separation of students. Originality: By exploring the moderators, the study provides policy and practice professionals in higher education with a complex understanding of the key contexts that can hinder the success of staff and student satisfaction at multi campus universities. To enhance the tangibility of the current review, the study concludes with practical steps forward for enhancing staff and student satisfaction at multi campus universities.

Details

Title: Deconstructing quality at multi-campus universities: what moderates staff and student satisfaction?
Authors: Lara Christensen (Author) - University of the Sunshine Coast, Queensland, School of Law and Society
Natalie Elizabeth Nilsen (Author) - University of Southern Queensland
Publication details: Quality Assurance in Education, Vol.29(2/3), pp.198-208
Publisher: Emerald Publishing Limited
Date published: 2021
DOI: 10.1108/QAE-03-2021-0034
ISSN: 1758-7662; 0968-4883
Organisation Unit: University of the Sunshine Coast, Queensland; School of Law and Society; Sexual Violence Research and Prevention Unit
Language: English
Record Identifier: 99530607002621
Output Type: Journal article

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Collaboration types: Domestic collaboration
Web Of Science research areas: Education & Educational Research

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