Files and links (1)
Published VersionCC BY-ND V4.0, Open Access
Journal article
Cross-Cultural Reviews of Airbnb Superhosts Comentários Interculturais sobre os Superanfitriões da Airbnb
Tourism & Management Studies, Vol.21(1), pp.141-155
2025
Abstract
The worldwide market of Airbnb accommodation has grown and correspondingly led to a refinement of digital badges to reflect better service quality in the form of "Superhosts". However, few studies have examined how online reviews on these superhosts manifest differently in terms of service quality outcomes across various cities and contexts. Addressing the lack of studies in this space, this research examines the similarities and differences in Airbnb Superhost service quality across four different cities-London, Paris, Bangkok, and Tokyo, and in turn, develops a typology of how these contents reveal cross-cultural differences. Content analysis and Leximancer were used as tools for data analysis. The findings in this study enhance existing literature on Airbnb service quality and offer theoretical and practical contributions to distinguish Airbnb reviewer comments where superhosts and guests come from different cultural backgrounds, and how this can lead to a redesign of more culturally inclusive spaces.
Details
- Title
- Cross-Cultural Reviews of Airbnb Superhosts Comentários Interculturais sobre os Superanfitriões da Airbnb
- Authors
- Poh Theng Loo - Xiamen University MalaysiaAaron Tham (Corresponding Author) - University of the Sunshine Coast, Queensland, School of Business and Creative IndustriesLenny Vance (Author) - University of the Sunshine Coast, Queensland, School of Business and Creative Industries
- Publication details
- Tourism & Management Studies, Vol.21(1), pp.141-155
- Publisher
- Universidade do Algarve, Escola Superior de Gestao, Hotelaria e Turismo
- Date published
- 2025
- DOI
- 10.18089/tms.20250109
- ISSN
- 2182-8466; 2182-8458
- Copyright note
- Copyright (c) 2025 Tourism & Management Studies. This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License. The journal retains published articles’ copyrights, but they are simultaneously licensed under the Creative Commons Attribution License (CC BY-NC-ND), which allows individuals’ to share the relevant papers as long as authorship and publication in this journal are duly acknowledged.
- Organisation Unit
- School of Business and Creative Industries; Indigenous and Transcultural Research Centre
- Language
- English; Portuguese
- Record Identifier
- 991109846302621
- Output Type
- Journal article
Metrics
311 File views/ downloads
47 Record Views
InCites Highlights
These are selected metrics from InCites Benchmarking & Analytics tool, related to this output
- Collaboration types
- Domestic collaboration
- International collaboration
- Web Of Science research areas
- Hospitality, Leisure, Sport & Tourism
UN Sustainable Development Goals (SDGs)
This output has contributed to the advancement of the following goals:
Source: InCites