Journal article
Coordination during multi-agency emergency response: issues and solutions
Disaster Prevention and Management, Vol.20(2), pp.140-158
2011
Abstract
Purpose - Coordination between military and civilian agencies has previously been found to be a significant issue that affects the efficiency of multi-agency system responses to large-scale emergencies. The purpose of this article is to present the findings derived from a case study focussing on the problems that abound when the military attempts to work with civilian organisations. Design/methodology/approach - An integrated framework of human factors methods was used to analyse a Military Aid to the Civilian Authorities training exercise, involving the army and seven other responding agencies. Findings - A range of factors that hinder coordination between agencies during multi-agency emergency responses were identified. Potential solutions for removing these barriers and augmenting coordination levels are proposed. Practical implications - This research suggests that much further work is required in training and designing multi-agency response systems and procedures in order to optimise coordination between responding agencies. Originality/value - This article presents the first attempt to apply structured, theoretically underpinned human factors methods, to understand the problems that abound when the military works with civilian agencies during large-scale emergency responses.
Details
- Title
- Coordination during multi-agency emergency response: issues and solutions
- Authors
- Paul M Salmon (Author) - Monash UniversityNeville A Stanton (Author) - University of Southampton, United KingdomD P Jenkins (Author) - Sociotechnic Solutions, United KingdomGuy H Walker (Author) - Heriot Watt University, United Kingdom
- Publication details
- Disaster Prevention and Management, Vol.20(2), pp.140-158
- Publisher
- Emerald Group Publishing Ltd.
- Date published
- 2011
- DOI
- 10.1108/09653561111126085
- ISSN
- 0965-3562
- Organisation Unit
- Centre for Human Factors and Systems Science; University of the Sunshine Coast, Queensland; School of Law and Society
- Language
- English
- Record Identifier
- 99450129902621
- Output Type
- Journal article
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586 Record Views
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- Collaboration types
- Domestic collaboration
- International collaboration
- Web Of Science research areas
- Environmental Studies
- Management
- Public, Environmental & Occupational Health