Computer anxiety: correlates, norms and problem definition in health care and banking employees using the Computer Attitude Scale

R D Henderson; F Deane; K Barrelle; Doug P Mahar

doi:10.1016/0953-5438(95)93508-3

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Computer anxiety: correlates, norms and problem definition in health care and banking employees using the Computer Attitude Scale

Journal article

Peer reviewed

Computer anxiety: correlates, norms and problem definition in health care and banking employees using the Computer Attitude Scale

R D Henderson, F Deane, K Barrelle and Doug P Mahar

Interacting with Computers, Vol.7(2), pp.181-193

1995

DOI: https://doi.org/10.1016/0953-5438(95)93508-3

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Abstract

Information Systems

Design Practice and Management

Cognitive Sciences

computer anxiety

Computer Attitude Scale

human-computer interaction

Computerised systems have become an integral part of modern business practice and it has become increasingly difficult to avoid daily interaction with computerised technology. With this expansion has come the modern day malaise of 'computer anxiety'. The paper reports normative data and correlates of computer anxiety in three separate samples (N = 255) using the Computer Attitude Scale (Loyd and Gressard, 1984). In an effort to estimate the impact of computer anxiety in the workforce, three non-academic samples from the health and banking sector were studied. Using a clinical reference group an attempt to estimate the potential range of problematic levels of computer anxiety was made. Prior relationships between age, sex, computer experience and computer anxiety previously found in student/teacher samples were replicated in the present study. The practical implications of computer anxiety and potential interventions aimed at reducing computer anxiety are discussed.

Details

Title: Computer anxiety: correlates, norms and problem definition in health care and banking employees using the Computer Attitude Scale
Authors: R D Henderson (Author) - Massey University, New Zealand
F Deane (Author) - Australian National University
K Barrelle (Author) - Australian National University
Doug P Mahar (Author) - Australian National University
Publication details: Interacting with Computers, Vol.7(2), pp.181-193
Publisher: Oxford University Press
Date published: 1995
DOI: 10.1016/0953-5438(95)93508-3
ISSN: 0953-5438
Organisation Unit: School of Social Sciences - Legacy; University of the Sunshine Coast, Queensland; Engage Research Lab
Language: English
Record Identifier: 99448735602621
Output Type: Journal article

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Web Of Science research areas: Computer Science, Cybernetics; Ergonomics

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