Co-production of service innovations through dynamic capability enhancement

Ja-Shen Chen; Don Kerr; Seng-Su Tsang; Yu Chieh Sung

doi:10.1080/02642069.2014.979405

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Co-production of service innovations through dynamic capability enhancement

Journal article

Peer reviewed

Co-production of service innovations through dynamic capability enhancement

Ja-Shen Chen, Don Kerr, Seng-Su Tsang and Yu Chieh Sung

Service Industries Journal, Vol.35(1-2), pp.96-114

2015

DOI: https://doi.org/10.1080/02642069.2014.979405

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Abstract

co-production

dynamic capability

service innovation

organizational commitment

The main aim of this paper is to investigate the effect of co-production practices with customers on service innovation. Specifically, we sought to determine whether dynamic capabilities (the specific abilities a company has to shape, reshape, configure, and reconfigure idiosyncratic assets to respond to changing technologies and markets) could mediate the effect of co-production on service innovation. In this paper, we examine the factors that could influence co-production practices and determine whether organizational commitment moderates the effect of co-production practice on an organization's dynamic capabilities. Using a survey approach of Taiwanese firms, we showed that dynamic capability fully mediates the effects of co-production practice on service innovation and that market orientation and customer matching have a significant influence on co-production practices. In addition, this study has empirically demonstrated that service firms would be well advised to engage in developing service innovation through enhancing their own dynamic capabilities.

Details

Title: Co-production of service innovations through dynamic capability enhancement
Authors: Ja-Shen Chen (Author) - Yuan Ze University, Taiwan
Don Kerr (Author) - University of the Sunshine Coast - Faculty of Arts and Business
Seng-Su Tsang (Author) - University of Science and Technology, Taiwan
Yu Chieh Sung (Author) - Yuan Ze University, Taiwan
Publication details: Service Industries Journal, Vol.35(1-2), pp.96-114
Publisher: Routledge
Date published: 2015
DOI: 10.1080/02642069.2014.979405
ISSN: 0264-2069
Organisation Unit: University of the Sunshine Coast, Queensland; USC Business School - Legacy
Language: English
Record Identifier: 99448830902621
Output Type: Journal article

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Collaboration types: Domestic collaboration; International collaboration
Web Of Science research areas: Management

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