Journal article
Co-production of service innovations through dynamic capability enhancement
Service Industries Journal, Vol.35(1-2), pp.96-114
2015
Abstract
The main aim of this paper is to investigate the effect of co-production practices with customers on service innovation. Specifically, we sought to determine whether dynamic capabilities (the specific abilities a company has to shape, reshape, configure, and reconfigure idiosyncratic assets to respond to changing technologies and markets) could mediate the effect of co-production on service innovation. In this paper, we examine the factors that could influence co-production practices and determine whether organizational commitment moderates the effect of co-production practice on an organization's dynamic capabilities. Using a survey approach of Taiwanese firms, we showed that dynamic capability fully mediates the effects of co-production practice on service innovation and that market orientation and customer matching have a significant influence on co-production practices. In addition, this study has empirically demonstrated that service firms would be well advised to engage in developing service innovation through enhancing their own dynamic capabilities.
Details
- Title
- Co-production of service innovations through dynamic capability enhancement
- Authors
- Ja-Shen Chen (Author) - Yuan Ze University, TaiwanDon Kerr (Author) - University of the Sunshine Coast - Faculty of Arts and BusinessSeng-Su Tsang (Author) - University of Science and Technology, TaiwanYu Chieh Sung (Author) - Yuan Ze University, Taiwan
- Publication details
- Service Industries Journal, Vol.35(1-2), pp.96-114
- Publisher
- Routledge
- Date published
- 2015
- DOI
- 10.1080/02642069.2014.979405
- ISSN
- 0264-2069; 0264-2069
- Organisation Unit
- University of the Sunshine Coast, Queensland; USC Business School - Legacy
- Language
- English
- Record Identifier
- 99448830902621
- Output Type
- Journal article
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