Journal article
Co-designing social marketing programs with "bottom of the pyramid" citizens
International Journal of Market Research, Vol.63(1), pp.86-105
2021
Abstract
The significant challenges associated with adapting and delivering the co-design process with Bottom of the Pyramid (BoP) citizens are considered in this article, which tests a new "Empathy Building" step within the Trischler et al. seven-step co-design process model. A sequential, three-study mixed-method research design was applied to co-design a social marketing program with BoP citizens and experts, focusing on the problem of school dropout in a community in South Africa. Study 1 undertook the empathy-building step of the co-design process, which involved a 4-month ethnography in a community in South Africa. This study informed several subsequent co-design steps, including resourcing, planning, recruiting, and sensitizing. Study 2 engaged 38 participants (schoolchildren and parents) in a co-design session, challenging them to create a social marketing program for them and people like them. Study 3 delivered an evaluation session with seven key experts. This article contributes to understanding by offering a process to demonstrate how three studies used the (enhanced) co-design framework to provide a solution for a social issue, namely, prevention of school dropout. Finally, this article outlines how co-design can overcome challenges faced to work with BoP citizens through the addition of ethnography and involvement of experts at the fuzzy back-end of the co-design process to examine program implementation feasibility.
Details
- Title
- Co-designing social marketing programs with "bottom of the pyramid" citizens
- Authors
- David Schmidtke (Corresponding Author) - Griffith UniversitySharyn Rundle-Thiele (Author) - Griffith UniversityKrzysztof Kubacki (Author) - Auckland University of TechnologyGeorgette Leah Burns (Author) - Griffith University
- Publication details
- International Journal of Market Research, Vol.63(1), pp.86-105
- Publisher
- Sage Publications Ltd.
- DOI
- 10.1177/1470785320968029
- ISSN
- 2515-2173
- Copyright note
- © The Author(s) 2020.
- Organisation Unit
- School of Business and Creative Industries
- Language
- English
- Record Identifier
- 99731398902621
- Output Type
- Journal article
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