Business process flow analysis as a tool for improving repair loop logistics

Willem Selen; L M H Van Mulken

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Business process flow analysis as a tool for improving repair loop logistics

Journal article

Open access

Peer reviewed

Business process flow analysis as a tool for improving repair loop logistics

Willem Selen and L M H Van Mulken

Production and Inventory Management Journal, Vol.43(1-2), pp.44-49

2002

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Abstract

costs

data warehouses

information technology

inventory control

business process flow

production control

Business process flow techniques were implemented at NCR's European Logistics Center to manage flow times, capacity utilization, and improvements in spare parts logistics. The methodology helped to visualize organizational interrelationships by defining the process flow, and it provided key performance measurements, suck as throughput time measurements, work content, and capacity utilization, that pointed toward directed improvement suggestions. Use of the suggestions presented in this article can speed up the rework loop by at least 10 days, which represents $3 million worth of stock, resulting in a yearly savings in inventory holding costs of $0.6 million.

Details

Title: Business process flow analysis as a tool for improving repair loop logistics
Authors: Willem Selen (Author) - Macquarie University
L M H Van Mulken (Author) - European Logistics Center, Netherlands
Publication details: Production and Inventory Management Journal, Vol.43(1-2), pp.44-49
Publisher: A P I C S
Date published: 2002
ISSN: 0897-8336
Organisation Unit: University of the Sunshine Coast, Queensland
Language: English
Record Identifier: 99448630802621
Output Type: Journal article

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