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Published VersionCC BY-NC V4.0, Open Access
Journal article
Building capacity for the prevention and management of work-related violence in hospitals: Developing and testing a suite of systems thinking resources
Safety Science, Vol.188, pp.1-11
2025
Appears in UniSC Supported Open Access Outputs
Abstract
Preventing and managing work-related violence (WRV) in hospitals is a significant and complex issue. To date, there have been extensive efforts to address this workplace health and safety issue through establishment of policies, standards, and staff training initiatives. Despite these efforts, WRV continues to represent a critical risk. Given the multi-faceted and complex nature of WRV in healthcare, systems thinking approaches offer a novel and promising way forward. However, the practical application of systems thinking in healthcare safety management practice requires further exploration. The overall objective of this study was to address the research-practice gap by supporting the application of systems thinking for addressing WRV in hospitals. Two studies were undertaken to achieve the objective. The first study aimed to develop a systems thinking-based model of safety management for the prevention and management of WRV in hospitals, and to use this model to prioritise resources for further development. The second study aimed to evaluate the three systems thinking-based safety management resources (supporting risk assessment, incident investigation and reporting culture) via a series of stakeholder workshops. Participants considered the resources to be practical and appropriate for implementation in the hospital sector. Several barriers to implementation of the resources were also raised by participants, and it is recommended these be addressed to support uptake in practice.
Details
- Title
- Building capacity for the prevention and management of work-related violence in hospitals: Developing and testing a suite of systems thinking resources
- Authors
- Gemma J.M. Read (Corresponding Author) - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems ScienceErin L. Stevens - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems ScienceBhawana KC - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems SciencePaul M. Salmon - University of the Sunshine Coast, Queensland, Centre for Human Factors and Systems Science
- Publication details
- Safety Science, Vol.188, pp.1-11
- Publisher
- Elsevier BV
- Date published
- 2025
- DOI
- 10.1016/j.ssci.2025.106874
- ISSN
- 1879-1042; 0925-7535
- Copyright note
- © 2025 The Author(s). Published by Elsevier Ltd. This is an open access article under the CC BY-NC license (http://creativecommons.org/licenses/bync/4.0/).
- Grant note
- This project was funded by SafeWork NSW, through the Department of Customer Service, and on behalf of the Crown in right of the State of New South Wales.
- Organisation Unit
- Centre for Human Factors and Systems Science; USC Business School - Legacy; School of Health - Psychology; School of Law and Society
- Language
- English
- Record Identifier
- 991125504802621
- Output Type
- Journal article
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