Balancing organizational and professional commitments in professional service firms: The HR practices that matter

F Jørgensen; Karen Becker

doi:10.1080/09585192.2014.925947

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Balancing organizational and professional commitments in professional service firms: The HR practices that matter

Journal article

Peer reviewed

Balancing organizational and professional commitments in professional service firms: The HR practices that matter

F Jørgensen and Karen Becker

International Journal of Human Resource Management, Vol.26(1), pp.23-41

2015

DOI: https://doi.org/10.1080/09585192.2014.925947

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Abstract

case study

high commitment management

high commitment work practices

professional commitment

professional service firms

Due to their potential to positively influence sales quality and performance and reduce employee turnover in service organizations, HR practices targeting employee commitment have received considerable attention in the HRM literature in recent years. Parallel to this, there has been increasing focus on the nature of commitment, and in particular the existence of multiple commitment foci. In this paper, we examine how HR practices influence professionals' commitment to their organization, to their profession or to both organization and profession, in a qualitative study of three Danish financial investment firms. Our findings suggest that in professional service firms, HR practices encourage high levels of organizational commitment primarily and most often through their influence on professional commitment and that HR practices related to flexible work design are essential in creating balance between an employee's commitment to organization and commitment to their profession. Further, the findings suggest that these same HR practices may foster such high levels of professional commitment that labor turnover will increase when opportunities for pursuing professional goals afforded by work design are restricted. © 2014, © 2014 Taylor & Francis.

Details

Title: Balancing organizational and professional commitments in professional service firms: The HR practices that matter
Authors: F Jørgensen (Author) - Aarhus University, Denmark
Karen Becker (Author) - Queensland University of Technology
Publication details: International Journal of Human Resource Management, Vol.26(1), pp.23-41
Publisher: Routledge
Date published: 2015
DOI: 10.1080/09585192.2014.925947
ISSN: 0958-5192
Organisation Unit: School of Business and Creative Industries; UniSC Moreton Bay; University of the Sunshine Coast, Queensland; USC Business School - Legacy
Language: English
Record Identifier: 99451074202621
Output Type: Journal article

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31 Times Cited - Web of Science

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Collaboration types: Domestic collaboration; International collaboration
Web Of Science research areas: Management