Balanced scorecard implementation in a local government authority: Issues and challenges

Bishnu Sharma; David Gadenne

doi:10.1111/j.1467-8500.2011.00718.x

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Balanced scorecard implementation in a local government authority: Issues and challenges

Journal article

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Balanced scorecard implementation in a local government authority: Issues and challenges

Bishnu Sharma and David Gadenne

Australian Journal of Public Administration, Vol.70(2), pp.167-184

2011

DOI: https://doi.org/10.1111/j.1467-8500.2011.00718.x

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Abstract

balanced scorecard

public service

local government authority

Over the last decade the balanced scorecard (BSC) has emerged as a popular strategic performance measurement and control system within various public sector organisations as it assists in effectively implementing strategy and in measuring performance. This article investigates whether the implementation of a BSC has been of value to a large Local Government Authority (LGA) within Australia. The research takes a thematic approach to identify the issues, challenges and lessons learnt in relation to the design and implementation of the BSC, which is accomplished through a review of annual reports, published relevant documents and semi-structured interviews with 13 senior managers of various programs and divisions within the LGA. Future research opportunities are also identified in this area.

Details

Title: Balanced scorecard implementation in a local government authority: Issues and challenges
Authors: Bishnu Sharma (Author) - University of the Sunshine Coast - Faculty of Business
David Gadenne (Author) - University of the Sunshine Coast - Faculty of Business
Publication details: Australian Journal of Public Administration, Vol.70(2), pp.167-184
Publisher: Wiley-Blackwell Publishing Asia
Date published: 2011
DOI: 10.1111/j.1467-8500.2011.00718.x
ISSN: 0313-6647
Organisation Unit: School of Business and Creative Industries; Indigenous and Transcultural Research Centre; University of the Sunshine Coast, Queensland; USC Business School - Legacy
Language: English
Record Identifier: 99449431902621
Output Type: Journal article

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