Journal article
Antecedents and consequences of tourist satisfaction and dissatisfaction: A case study of a festival in Korea
Event Management, Vol.16(1), pp.65-76
2012
Abstract
The study aims to verify the two-dimensional construct, compare it to a unidimensional model, and identify the causality among the antecedents and consequences of tourist satisfaction/dissatisfaction. It examines satisfaction and attitude change of visitors to a festival in Korea. It used the Expectation-Disconfirmation Paradigm but excluded expectation and perceived performance. It found that wantsdisconfirmation had a strong relationship with both satisfaction and dissatisfaction, while needs-disconfirmation had a relationship only with satisfaction. Tourist satisfaction was positively related to attitude change; however, the relationship between tourist dissatisfaction and attitude change was not significant. The results of the study lead to a better understanding of tourist behavior and an improved ability to predict future behavior more accurately, especially of a festival event. © 2012 Cognizant Comm. Corp.
Details
- Title
- Antecedents and consequences of tourist satisfaction and dissatisfaction: A case study of a festival in Korea
- Authors
- S Ryu (Author) - Kyonggi University, KoreaS Um (Author) - Kyonggi University, KoreaTimothy J Lee (Author) - Ritsumeikan Asia Pacific University, Japan
- Publication details
- Event Management, Vol.16(1), pp.65-76
- Publisher
- Cognizant Communication Corporation
- Date published
- 2012
- DOI
- 10.3727/152599512X13264729827677
- ISSN
- 1525-9951
- Copyright note
- Copyright © 2012 Cognizant Communication Corporation. The published version is reproduced here in accordance with the publisher's copyright policy.
- Organisation Unit
- University of the Sunshine Coast, Queensland; Sustainability Research Cluster
- Language
- English
- Record Identifier
- 99451002402621
- Output Type
- Journal article
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