Journal article
An Empirical Test of Training Outcomes in the Australian Hotel Industry
International Journal of Business and Social Science, Vol.2(21), pp.81-87
2011
Abstract
The purpose of this paper was to empirically test the effective outcomes of a hotel training program. The service-profit chain model was used as the theoretical foundation for examining a causal link between the staff performance and the training program conducted in two Hotels. The method involved a regression analysis to test the level of influence of the training and other variables on staff performance. The findings were that there was a statistically significant difference in staff performance due to the training. A suggestion for future research is to examine outcome measures using random samples of hotel guests. The practical implication for HRM practitioners is that the method is easily replicated to provide objective evidence that can validate the outcomes from training programs.
Details
- Title
- An Empirical Test of Training Outcomes in the Australian Hotel Industry
- Authors
- Gregory Laing (Author) - University of the Sunshine Coast - Faculty of BusinessP Andrews (Author) - Applied Consulting Pty. Ltd.
- Publication details
- International Journal of Business and Social Science, Vol.2(21), pp.81-87
- Publisher
- Centre for Promoting Ideas
- Date published
- 2011
- ISSN
- 2219-1933
- Organisation Unit
- University of the Sunshine Coast, Queensland
- Language
- English
- Record Identifier
- 99450243902621
- Output Type
- Journal article
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